NEED HELP?
FREQUENTLY ASKED QUESTIONS
ORDER
Where do you ship?
We ship to the majority of countries worldwide thanks to our extensive distribution network. Our warehouses are in the United States and Europe.
Our most common shipping areas are: United States, Canada, Europe, United Kingdom and Australia.
All EU and US orders are free of import/custom duties. Other international orders may be subject to tax.
Do you offer free shipping?
Yes, we provide free standard shipping for all orders.
How long does shipping take?
Orders leave the warehouse within 1-2 business days. The average shipping times per region are:
United States: 2-5 days
Canada: 2-6 days
United Kingdom: 2-5 days
Europe: 1-4 days
Australia: 3-7 days
Rest of the world: 5-15 days
For a more detailed calculation of the shipping time, view the shipping options displayed during checkout.
Can I cancel my order?
We completely get it, we change our minds too!
Write us an email and we will analyze each case. Some orders are in pre-order and we cannot cancel them.
How do I track my order?
You will be sent a tracking link by e-mail and/or SMS immediatly after your order has been dispatched from our warehouse.
Please note: While your tracking link may already be active, in some cases it can take an extra 24-72 hours for the shipping carrier to further update your tracking link.
If you haven't received a tracking code, please check with your bank whether your payment has gone through and contact us at support@boowomen.com
How can I pay for my order?
All payments are SSL-protected. You can pay for your order with the following payment methods:
・Visa and Mastercard
・Apple Pay and Google Pay
・Paypal・
・iDeal
・American Express
・Shop Pay
RETURNS
How do I return my order?
We do everything to make sure our customers love our products, but if you need to return an order or exchange it, we are happy to help.
You may return your order within 21 days after receiving it. To return it send us an email at: support@boowomen.com with the following info:
・Full name + Order number and Return product
Our support team will instruct you with the next steps.
How long does it take to get my refund?
Once your return arrives, our dedicated quality control team will inspect its current condition and overall quality. We will process the eligible funds within 14 days to you.
When will you restock?
Restocks are happening at varying intervals. Our email subscribers will be the first to get notified on this.
If you cannot find the specific model you're looking for on our webshop, this most likely means it's a sold out model or a limited edition which will never return again.
MATERIALS
Are your clothes eco-friendly?
Yes they are!
We are very concerned about being an eco-friendly brand. That's why we use ethical and vegan materials.
I want to know more about your fabric features.
Our clothes are principally made of nylon and lycra.
The blend of these materials offer great stretch, allowing our clothes to adapt perfectly to your body while facilitating your movements.
Also, this blend promotes good air circulation, allowing you to stay cool and dry during your sports sessions.
How do I wash my clothes?
・Wash it in a washing net
・Use the gentle cycle 30°C
・Wash it with similar colors
・Turn it over before putting it through the machine
・Use a mild detergent
・Do not use fabric softener
・Remove the cups before putting them in the washing machine.
Feel free to contact us at:
support@boowomen.com
